USER DATA DELETION
Request deletion of Messenger app data.
You can request deletion of information received through Santo Tropical Messenger at any time.
1. Send request
Email [email protected] with subject 'Facebook data deletion'. Include the name used on Facebook, approximate date of your message, and enough detail for us to locate the conversation. Do not send your Facebook password, payment-card details, or identity documents.
2. Verification
We reply to the email address supplied and may ask for limited information to confirm you are the person connected to the records. This prevents another person from deleting your booking or messages.
3. Deletion
After verification, we delete or anonymise Messenger identifiers, message content, attachments, and related enquiry records that Santo Tropical controls. We normally complete valid requests within 30 days and send confirmation when finished.
Records we may retain
We may keep limited information where required for an active rental, transaction record, fraud prevention, safety, dispute resolution, accounting, or legal obligation. Retained information is restricted to that purpose and deleted when no longer required.
Remove Facebook connection
You can also remove connected apps in Facebook Settings under Apps and Websites. Removing access stops future app access but does not replace a deletion request for records already received by Santo Tropical.
Help
If email is unavailable, call +678 563 4918 or +678 713 2948 and ask for help with a Facebook data deletion request.